Following recent incidents of "smishing" at various public institutions, such as the impersonation of the names LU-Alert, CNS and CCSS, the Luxembourg government has issued a reminder to the public of the reflexes to adopt when faced with scam attempts in the form of fake SMS messages and/or e-mails:
- Do not click on unknown or suspicious links!
- Delete the message if it seems suspicious!
- Report suspicious messages to soc@govcert.etat.lu!
In general:
- Always take the time to check the authenticity of any request, e.g. by consulting the official website of the institution in question!
- Avoid giving out confidential data (login details, passwords, etc.) when asked to do so by SMS, e-mail, chat or telephone!
The government would also like to point out that the authorities do not contact citizens by text message or e-mail to ask for personal data.
You can find all the information you need to protect yourself as effectively as possible against possible forms of fraud on the website: www.bee-secure.lu/kyss.
Press release by the Information and Press Service (SIP)